Legal

Privacy Policy

What information we collect, why we collect it and how we protect it.

Last updated: 28 September 2026

MyCityRide ("MyCityRide", "we", "us") provides the MyCityRide passenger app, the MyCityRide Driver app and this website.

This policy explains how we handle personal information when you use our apps and website. By using MyCityRide you agree to this policy.

1. Information we collect

Passengers

  • Mobile number (used to log in with a one-time password), your name and, if you add it, your e-mail address.
  • Pickup and drop locations, and your device location while you book or are on a ride.
  • Ride details: routes, times, fares, payment method, ratings, quick messages sent during a ride, complaints and SOS alerts.

Drivers

  • Mobile number, name, date of birth, gender and address.
  • Driving licence number and expiry, and only the last four digits of your Aadhaar number (the full number is not stored).
  • Vehicle details and document images: licence, Aadhaar, RC, insurance, permit and your photo.
  • Your location while you are online or on a ride, ride history, earnings and Driver Pass purchases.

Technical information

  • Device and app information needed to run the service (for example app version and notification token) and basic server logs for security.

2. How we use information

  • To create your account and verify your mobile number.
  • To match passengers with nearby drivers, show live tracking and calculate fares.
  • To verify drivers and vehicles before they can receive rides.
  • To provide support, handle complaints and respond to SOS alerts.
  • To keep the platform safe, prevent misuse and meet legal obligations.

3. What is shared

  • Between passenger and driver: once a ride is accepted, the passenger sees the driver's name, rating and vehicle number; the driver sees the passenger's name and pickup/drop points. Phone numbers are not shared by default – both sides use quick in-app messages.
  • Service providers who help us run MyCityRide, only as needed: hosting, WhatsApp and SMS providers that deliver login codes and notifications, the payment gateway that processes Driver Pass payments, and map and address-search services.
  • Authorities when required by law or to protect someone's safety.

We do not sell personal information.

4. Payments

Passengers pay drivers directly in cash or by UPI; MyCityRide does not collect ride fares. Driver Pass payments made online are processed by a payment gateway – we do not store card, UPI PIN or bank login details.

5. Security and retention

Driver documents are stored outside the public website and are visible only to authorised MyCityRide staff. Login codes and access tokens are stored in encrypted (hashed) form. We keep information for as long as your account is active and as needed for safety, disputes and legal requirements.

6. Your choices

You can update your profile in the app, and delete your account at any time from Account → Delete account in the app or on our account deletion page. To request a copy or correction of your information, contact us. Some records (past rides and payments, without your details) are kept for legal or safety reasons.

7. This website

This website does not use advertising or analytics trackers. A session cookie is used only to protect the contact form. Messages you send through the contact form are used only to reply to you.

8. Children

Driver accounts are only for adults holding a valid driving licence. Passengers under 18 should use MyCityRide with the involvement of a parent or guardian.

9. Changes and contact

We may update this policy as the service changes; the date at the top shows the latest version. For privacy questions, contact us.