Safety
Safety on every ride
Here is what MyCityRide does to keep passengers and drivers safe – and what is still on the way.
Verified driver onboarding
Every driver is reviewed by the MyCityRide team before they can receive rides.
Driver KYC
Driving licence, Aadhaar and photo are checked. Only the last four digits of Aadhaar are stored.
Vehicle verification
Vehicle number, RC, insurance and permit are checked before approval.
Ride and driver details
Passengers see the driver's name, rating and vehicle number once the ride is accepted.
Ride start code
The ride starts only after the driver enters the passenger's 4-digit code.
Trip tracking
Passengers can follow the driver on the map before pickup and during the ride.
Emergency / SOS
An SOS button in both apps alerts the MyCityRide team with the ride and location, and shows the emergency number to call.
Private phone numbers
Driver and passenger numbers are hidden; they coordinate pickup with quick in-app messages.
Ratings and feedback
Passengers and drivers rate each other after every ride.
Customer support
Complaints about a ride can be raised from the app and are handled by our team.
Share trip with family
Send a live trip link to someone you trust.
In-app masked calling
Call the driver or passenger without revealing phone numbers.
In an emergency
Use the SOS button in the app, and call 112 (India emergency number) if you are in danger.
Report a problem
Raise a complaint about a ride from Help & Support in the app, or contact us.